Priil Software Products (“Products”), and customers (“you” or “your”) satisfaction is important to us. To accomplish this, we honor money-back guarantee.
Priil values every customer and works hard to provide an enjoyable experience using our Product. Our products have a Trial Version (“Evaluation Software”) so that you can evaluate them before deciding to purchase. Use of Evaluation Software is strongly recommended, as it doesn’t have any functional limitation (except saving the desired files), and helps you make an informed purchase decision. You are also advised to carefully read the “system requirements” of our Products before making the purchase. This refund policy is only applicable on first purchase of any Priil Product and not on subsequent renewals.
You have 30 days from the date of purchase to claim a refund for Annual Subscription or Lifetime License and 7 days in case of a monthly subscription. Post the period stated herein, it becomes non-refundable. To place a refund request for an order placed with us, you would need to contact our Support via email at [email protected] or call our customer service or contact us.
Credit card fraud or other unauthorized payment made for purchasing the product, even in the event when your card was compromised. In this case, you need to contact your bank for such unauthorized payment.
Refund request will not be entertained claiming the failure to receive the “Activation Key” within 2 hours of successful order placement.
Price difference due to different regions (or due to difference in exchange rates).
Product is not purchased from Priil website directly. In this case, the customer needs to contact that store or partner for the refund request.
Refund request for a part of a bundle.
Refund request on “Special Offer.”
Refund request on renewals of subscriptions.
If minimum / required system requirements of the purchased Product are not met by the customer as citied in the user manual.
Refund is only applicable on first purchase of any Priil Software Product and not on subsequent renewals.
Purchase of the same product twice
If the result in the Evaluation Software is different after purchasing & activating the product.
Product has functional limitations.
Once the refund is approved, the corresponding license will be deactivated. You also need to uninstall the software and remove it from your computer.
Ground Floor, Pazarska Street 13,
Stara Zagora, 6000, Bulgaria.